Please read our Terms and Conditions (“Ts&Cs”) before you use our website fursac.com (the “Site”) and/or make a purchase. By buying online, you are deemed to accept these Ts&Cs in full.
The Ts&Cs govern the relationship between you, a consumer and non-business customer, and us, Fursac SA, a public-limited company with a registered office at 112 rue de Richelieu 75 002 Paris, and Paris Trade Register number 378 486 096. Please note that these Ts&Cs may be amended. We reserve the right to edit them at any time in line with changes to the Site and/or regulations. The Ts&Cs in force when you place your order will apply to you.
If you would like any more information, or have a question not answered by these Ts&Cs or the FAQ section, please contact our Customer Service team:
To order from our Site, you can create a customer account via “Create an account”, or order as a guest (without creating an account).
An account allows you to:
If you order as a guest (without an account), you can track your order by email or via the “Track my order” page on our Site using your order number.
By ordering from our Site, you confirm that you are a private individual buying our products for personal purposes in quantities appropriate for the typical needs of a consumer household. Our Site may never be used by professional seller “customers”. We reserve the right to reject an order clearly placed by a professional “customer”.
You are responsible for keeping your customer account and password confidential, and for restricting access to your computer or other devices. You therefore acknowledge that you are responsible for all activity from your customer account. If you suspect that your customer account has been used by a third party, we recommend that you change your password and contact us to close the problem customer account, if necessary.
You also agree to create and use one account only. If you create and/or use multiple accounts, we reserve the right to close the fraudulent accounts and cancel your current orders.
You can order items direct from our Site.
The products and prices are valid while visible on the Site, and while stocks last. The duration of sales will be indicated on the Site and in our newsletters. Our products may become temporarily out of stock. If so, their Site page will make this clear. Please enter your email address so we can alert you when an item is back in stock using our “Unavailability Alert”.
Ordering is simple!
By placing an order, you confirm you are aged 18 and have legal capacity (or, if you are a minor, you have parental permission for the order).
Once we have prepared your order, you will receive an email telling you the items are on their way. You can then track the order using the tracking information in the email. If you have not received an email (either confirming or shipping the order), please contact us for more information.
We may be forced to cancel your order for a legitimate reason. For example:
Our product prices are given on the Site in euros including tax for orders delivered to France and the European Union. They include Value-Added Tax (VAT) at the rate in force in France and any reductions applicable due to sales underway on the day you order.
Orders delivered outside the European Union will not include tax. Customs duties or local taxes may therefore be required by the authorities. You are responsible for paying these fees.
The Customer acknowledges and accepts that product prices may vary between the Site and stores, and that this difference will not give rise to partial or total refund requests (other than your right to a cooling-off period as explained below).
Please note that purchases subject to VAT refunds must be made in store. No VAT refunds can be requested for purchases online.
The payment of your order is made directly online by credit card (CB, Visa, MasterCard / Eurocard, American Express, Bancontact), by PayPal, by Alma, Apple Pay, Google Pay.
After confirmation of your payment by our payment provider, your bank account or your PayPal or alma account will be debited with the total amount of your order.
We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data at our payment provider.
We do not have access at any time to your personal data concerning your means of payment, in particular your bank card, and we do not store them on our servers.
The server and the payment page are secured by S.S.L (secure socket layer) encryption in order to protect all your payment data as effectively as possible.
We reserve the right to refuse payment attempts that have not validated the 3d-secure identification, or that do not come from a verified PayPal account.
In order to ensure the security of transactions and to meet the demand for fraud prevention in terms of distance selling, we may carry out random checks on the placing of orders. In this context, we may ask you to provide us with your proof of address and/or identity, the aim being to ensure the reality of your identity before finalizing the order.
Your order can be delivered to the following countries: Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, French overseas departments and territories, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Luxembourg, mainland France, Monaco, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
You can use the following delivery methods for the countries specified:
You can track your order from the moment you receive the shipping email with tracking information.
On delivery, we may require a signature, a secret code or a unique QR code (sent by email or SMS).
If nobody is available to receive your delivery, an attempted delivery card will be left explaining how you can get your order. If the delivery address is incorrect and the parcel is returned to us, there will be a fee for shipping it to a new address.
If you choose delivery by Chronopost or Colissimo, the courier may offer optional extra services before delivery in case you are out or unavailable when they deliver. These services require your prior consent:
By choosing one of the options offered by our delivery partner, you acknowledge and accept that Fursac cannot be held liable for any loss or damage due to delivering your order in line with your instructions.
Your order will be shipped to the delivery address you provided when placing your order. If the delivery address is incorrect or incomplete, Fursac cannot be held liable.
When you place your order, you will be told when you will receive your delivery. Please note that delivery timeframes may be extended at busy times (for example, during Outlet and ArchiveS operations or sales). Orders placed on the Site on a Friday after 2pm, on a Saturday, on a Sunday, or on a bank holiday will be processed the next working day.
If a delivery is late or has not arrived, please contact us:
Please note the importance of checking the general condition of your parcel when you receive it. You are responsible for the parcel and its contents when it is in your possession. If you notice a problem with your parcel (for example, it is damaged or open), please reject it and contact our Customer Service team to report the problem.
Any issues with delivery, such as missing or damaged items, should be reported to our Customer Service team as soon as possible after you receive the products – 48 hours after delivery at the latest.
If you do not report any missing or damaged items within 48 hours of delivery, Fursac cannot be held liable and we cannot guarantee to refund you.
If you say an order has not been received, Fursac reserves the right to ask for a written and signed declaration of non-receipt (CERFA form if required). In some situations, an investigation will be opened with the courier and our logistics department.
To facilitate returns, we give you a total of 30 days after receiving your order to return products under the terms of Articles 6.1 to 6.3.
Products you wish to return must be new (label still attached), unworn, unwashed, clean and in their original packaging. If the original packaging is unavailable, items must be returned in packaging guaranteeing equivalent protection.
There are two steps for returns by post:
If our warehouse notices a problem with your return, our Customer Service team will contact you to inform you that we are sending back your item(s) at your expense.
For all other orders (orders during Outlet and Archives sales and orders delivered outside France), you will be refunded the amount corresponding to the returned product(s) less €8, which represents the return fees that will be deducted from your refund.
Once your return has been verified and accepted by our services, you will receive a refund confirmation email.
For all orders delivered in France (excluding outlet/archives sale), you will be refunded the amount corresponding to the product(s) returned as soon as possible and at the latest within 14 days following the date of receipt of your return in our warehouses, or of the provision of a proof of shipment of the latter.
If your return concerns products from the E-Outlet/Archives sale, you will be refunded the amount corresponding to the returned product(s) less €8, which represents the return fees that will be deducted from your refund.
For all orders delivered outside France mainland, you will be reimbursed for the amount corresponding to the returned product(s) less the return fees, which will be deducted from your refund (European Union: €10, UK: £15, Switzerland: CHF 15). You will be refunded within 14 days following the date of receipt of your return in our warehouses.
In addition, if you decide to opt for a different method of shipping your return than the one we offer (prepaid label), you will still be responsible for the costs of this shipping.
Your refund will be made directly to the account linked to the credit card or to the PayPal/Alma account used for the payment of the order. You will receive an email confirming the refund once it has been validated by our systems. You will be able to follow the progress of your return directly in your personal space, under the heading "my orders".
Any return of a product that is not new (the label of the article must not have been cut), and which is worn and/or soiled and/or damaged and/or whose label is missing will be returned to you at your expense and will not give rise to a refund.
Products your order online can be exchanged in store. To do this:
Products from the outlet/archives sale are not exchangeable in store
This service may be withdrawn during certain sales; you will be informed of this in advance.
Our products come with legal guarantees: the legal guarantee of conformity and the hidden defect guarantee. As the seller, we are liable for:
To use the legal guarantee of conformity, you:
The legal guarantee of conformity is independent of any agreed commercial guarantee.
You can decide to invoke the hidden defect guarantee within the meaning of Article 1641 the French Civil Code. In this event, you can choose to return the item for a full refund or keep the item for a partial refund as per Article 1644 of the French Civil Code.
We process your Personal Data with the greatest care and confidentiality.
For more information about how we manage your Personal Data and sending our commercial offers and newsletters, please see our Privacy Policy or Cookies Policy.
We undertake to accurately describe the products we sell on our Site and ensure that information is updated as best possible.
We cannot be held liable for breaching our contractual obligations due to force majeure as defined by regulations. In particular, we will not be held liable for the non-fulfilment of or a delay in fulfilling your orders caused by events outside our control, such as:
The Ts&Cs will be suspended while the force majeure event lasts and fulfilment and delivery times will be extended as such. However, we will do our utmost to end the force majeure event or find a solution that allows us to fulfil our contractual obligations despite the force majeure event.
We are on the eco-organisation register and up to date with our eco-contributions under the following unique identifiers:
Hopefully we will not have a dispute, but they can happen!
Our Ts&Cs are subject to French law and your order is subject to the Ts&Cs in force on the day you order.
If you are unhappy with us, please contact us so we can find an amicable solution together:
If we cannot agree, you can contact the mediators at the Centre de Médiation de la Consommation de Conciliateurs de Justice:
14 rue saint jean 75 017 paris - www.cm2c.net
The European Commission also provides an online dispute resolution platform:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=en
If we cannot find an amicable solution, the matter will go before the French courts and be judged under French law.
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