Returns and exchanges

Returns

For orders in France (excluding items purchased from our e-shop outlet), returning an item is automatically free thanks to the colissimo return label downloadable online. 

Fursac accepts the return of unworn and unstained products within 30 days after receipt of the parcel. Items must be returned in their original packaging, with the tag fixed to the garment. 

When receiving the parcel, customer service will proceed within 10 working days to the refund or the exchange of items returned. 

How to return your items?

In order to send us your return, please follow the steps indicated below:

1. Print your return label by logging to your account and go to the « orders » section. Then, click on the related order and download the return label
2. Click here in case you placed your order as a guest (no Fursac account)
3. Wrap the product in its packaging with the return slip completed
4. Stick the return label on your parcel
5. Follow return instructions indicated on the Colissimo return label

In case your order is not eligible for the prepaid return label, please send your return with the tracking and signature option to the following address:
Fursac – Service retours
SMCP, 1 rue Jules Vallès,
95670 Marly-la-ville
France

Exchanges

Items can be exchanged:

In store:

• only in France, excluding corners in department stores and outlet orders
• for a superior or equal amount, within the limit of available stocks
• only if you have your order confirmation as well as identification

No refunds nor credit note can be issued in boutiques.

On the online boutique:

We will proceed to the exchange with the desired product (upon availability of the product) as soon as we will receive your return. The shipping costs of the exchanged product will be payed by Fursac for every order placed in mainland France.

You need more information ? Please, go to our FAQ section by clicking here.